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Quick links to resources and questions useful to our suppliers.

Have a question not addressed on this page? Click here for support.

INVOICE REQUIREMENTS & TRAINING VIDEOS

HOW TO RESOLVE COMMON INVOICE REJECTIONS

  • Rejection: Invalid PO Line. Please verify and resubmit invoice.
    Resolution: Check that the PO line you are invoicing for either exists and/or that it has not already been consumed by another invoice. You can check your PO by doing a simple PO search in Open Invoice and you can see any invoices tied to that PO and PO line.
  • Rejection: Invoice was disputed by an approver with a message that was unclear, or I need more clarity.
    Resolution: The approver will always leave their contact email address. If your dispute message is unclear, you may use that contact information to contact them directly for additional clarity.
  • Rejection: Customer/Buyer Site selected does not match Hess entity on PO
    Resolution: Check the PO entity. It does not match your selected supplier site and/or your charge code entity.
    Example: A PO made out to Hess Bakken Invest II cannot be used when you have selected Hess ND Pipelines LLC as your Invoice Buyer Site.
  • Rejection: Cost Object is required. Please contact your Hess business partner.
    Resolution: If you have entered a charge code but it isn’t for the same Hess entity as what you are invoicing for, the system will not validate. Double check the charge code. If the issue persists, reach out to the Hess representative that issued the charge code and have them check it.
  • Rejection: Pricebook Required.
    Resolution: Select a pricebook in the header section of the invoice. If no pricebook is selectable, please reach out to your Hess contract manager to see if your pricebook needs an update.

FREQUENTLY ASKED QUESTIONS – GENERAL

  • Question: How do I know my Supplier Type?
    Answer: Hess’ supplier types can be found in the invoice requirements document. (a) eCommerce (b) Paper (c) FI
  • Question: What is the approximate payment date of my invoice?
    Answer: Payment terms begin on the date of successful invoice submission. To calculate your payment date, you will add the payment term to the date of submission. Example: If your invoice was submitted on 05/01/2024 and your PO payment terms is 60 days, you will add 60 days to that date. Approximate payment date is on or before 07/01/2024.
  • Question: We just became an eCommerce Supplier with Hess. Can we have a live training session to submit our first invoice?
    Answer: Yes, please reach out to Hess’ Vendor Query Team at VendorQueryEP@Hess.com and mention that you are requesting a live training for eCommerce invoice submission.
  • Question: Who can update my pricebook?
    Answer: Your Hess contract manager can go over your pricebook update. Please reach out to them directly.
  • Question: When will I be paid?
    Answer: To calculate your approximate payment date, add your PO payment terms to the date of successful invoice submission. Ex: Invoice submitted 8/1 and your PO payment terms are 60 days. Add 60 days to 8/1 and your approximate payment date will be on or around 10/1.
  • Question: How to I update my banking?
    Answer: When you registered your vendor details through Ariba, you should have a log in ID to be able to go in and maintain that information directly. If you have any issues navigating through Ariba, please reach out to Hess’ Vendor Query Team at VendorQuery@Hess.com.
  • Question: How do I know my invoice submission type?
    Answer: Every Hess PO has invoicing instructions listed. Please refer to your PO for further invoicing instructions and contact information.

SUPPORT

  • Submit questions related to invoice status or remittance to VendorQueryEP@Hess.com. You will be provided with an INC ticket number to track your request to resolution/closure. Once a ticket has been closed, you will need to send a new email with a new subject to VendorQueryEP@Hess.com to start another ticket.
  • Standard Hess payment terms are 60 days unless otherwise negotiated with your GSC Representative. Payment date is determined by your negotiated payment term and the day of a complete and successful invoice submission following the requirements. Document date will not be considered.
  • Reach out to your service requisitioner or Global Supply Chain representative for any PO, cost object or price book related concerns.
  • Vendor account update related concerns (banking modifications, mergers and acquisitions, email changes) should be submitted via the Ariba portal. If you are unable or having issues, please email VendorMaster@Hess.com.
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